Refund policy

At Sequoia Roots, we want you to love what you ordered. If something isn’t right, we’ll do our best to make it right.

Don’t love it? We’ll refund you.

If you’re not satisfied with your purchase for any reason, contact us within 30 days of delivery and we’ll refund the purchase price of the item.

There’s no need to send the item back. We encourage you to donate it, give it to a friend, or otherwise put it to good use.

T-shirt doesn’t fit? We’ll send a new size.

If your T-shirt doesn’t fit, contact us within 30 days of delivery and let us know the size you need. We’ll send one replacement in a different size at no additional charge.

You do not need to return the original T-shirt.

Size replacements are limited to one replacement per item and do not restart or extend the original 30-day window.

How to request a refund or replacement

Email us at support@sequoia-roots.com with your order number and a brief description of your request.

Refunds and size replacements must be requested within 30 days of delivery.

Refunds are issued to the original payment method. Original shipping charges, if applicable, are not refundable unless your order arrived damaged, defective, or incorrect.

If your item arrives damaged, defective, or different from what you ordered, please contact us and we’ll make it right.

Caring for your Sequoia Roots tee

For the best long-term results, please follow the washing and care instructions provided with your purchase.

Sequoia Roots may update this policy from time to time. The version posted on our website at the time of your request will be the current policy.